Privacy Policy
This Privacy Policy explains how ClinixQM ("we", "us", "our") collects, uses, and protects your personal information when you use our quality management platform.
Information We Collect
Account Information
When you create an account, we collect:
- Name and email address
- Organization name and details
- Password (stored securely hashed)
- Billing information (processed by our payment provider)
Content You Create
We store the content you create within ClinixQM, including:
- Documents, procedures, and records
- Risk assessments and CAPA records
- Training records and completion data
- File attachments you upload
Usage Information
We automatically collect:
- Log data (IP addresses, browser type, pages visited)
- Feature usage for service improvement
- Error reports and performance data
How We Use Your Information
We use your information to:
- Provide and maintain the ClinixQM service
- Process your subscription and payments
- Send service-related communications
- Provide customer support
- Improve and develop new features
- Ensure security and prevent fraud
Data Sharing
We do not sell your personal information. We share data only with:
- Service providers: Third parties that help us operate our service (see our Subprocessors list)
- Legal requirements: When required by law or to protect rights and safety
- Business transfers: In connection with a merger or acquisition (with notice)
Data Security
We implement appropriate technical and organizational measures to protect your data, including:
- Encryption at rest and in transit
- Access controls and authentication
- Regular security assessments
- Employee security training
For more details, see our Security page.
Data Retention
We retain your data for as long as your account is active. After account closure:
- Data is retained for 30 days to allow reactivation
- After 30 days, data is deleted from production systems
- Backup data is removed within 90 days
Your Rights
Depending on your location, you may have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate data
- Erasure: Request deletion of your data
- Portability: Export your data in a portable format
- Objection: Object to certain processing activities
To exercise these rights, contact us at privacy@clinixqm.com.
International Transfers
ClinixQM is hosted on Microsoft Azure. Data may be processed in different regions. We use appropriate safeguards for international transfers, including standard contractual clauses where required.
Children's Privacy
ClinixQM is not intended for use by children under 16. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the service.
Contact Us
For privacy-related questions or concerns:
- Email: privacy@clinixqm.com